Our office hours are:
9am - 5.30pm Monday - Friday.
Internet Sales Dept and Customer Services:
Diamond Weights,
8 George Avenue
Beeston
Nottingham
NG9 1HD

Tel: +44 (0) 115 922 7475
Fax: +44 (0) 115 922 7475
E-Mail: sales@diamondweights.com

Prices

Payment
Payment can be made by Paypal on our website.

Please see www.paypal.com for more information

If you wish you can pay by cheque. Please make cheques payable to Avo Invents and post to us with your order number, name and address on the reverse.

Please post to:

Diamond Weights
8 George Avenue
Beeston
Nottingham
NG9 1HD

Receipts

All customers placing an order will be provided with a receipt, both by email and to the specified address. Please contact us if you suspect your receipt to be incorrect and we will rectify it.

Availability

We do our very best to show only products we have in stock on our site (unless otherwise stated i.e. special orders). However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order.

Security

For your added security we only deliver to the cardholders address. Delivering to the cardholder’s address helps prevent credit card fraud by ensuring that only the cardholder can receive products ordered over the Internet. We constantly review and update our security procedures.

Delivery

A delivery charge will be calculated on your order and added to your shopping basket. Our aim is to deliver all goods ordered within 3 - 7 working days.

All Deliveries are to UK Mainland Addresses Only

Orders will be delivered on our behalf by Royal Mail.

Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact our Customer Services department by e-mail sales@diamondweights.com, UK or call Customer Services on +44 (0) 115 922 7475 .

Please provide as much detail of your complaint as possible, including product details, dates and times of communication with our company where applicable. We endeavour to respond to all complaints within 3 working days advising you the estimated time the complaint should take to resolve. We will also advise you of the progress of your complaint on a regular basis should it not be resolved within 7 working days.

If you are not happy with the progress or outcome of your complaint you can contact the Managing Director of Diamond Weights, directly either by e-mail sales@diamondweights.com or in writing at:
Diamond Weights,

8 George Avenue
Beeston
Nottingham
NG9 1HD

Your Right to Cancel

We want you to be delighted with your order. If you are unhappy please contact us on 0115 922 7475 for an order cancellation and return reference number. If you wish to cancel your order you may do so at any time from the day you placed the order, up to 7 working days starting the day after you received the goods without reason. A refund of all monies including postage and packing charges will be made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost. If you are not able to return the goods we can arrange to collect the goods and deduct the direct cost from the refund. You can return the goods to:

Diamond Weights
8 George Avenue
Beeston
Nottingham
NG9 1HD

Please ensure the product has not been used, is returned undamaged in the original packaging with any accessories and any supplied free gifts.

Please contact us:

Tel: +44 (0) 115 922 7475
Fax: +44 (0) 115 922 7475
E-Mail: sales@diamondweights.com
*This complies with the new European Directive on distance selling which
Is incorporated into UK law by the Consumer Protection (Distance Selling)
Regulations 2000...

On receipt of your goods from Diamond Weights, please inspect and inform us immediately of any damages or missing items within 7 working days.
This does not affect your statutory rights as a consumer.